SHIPPING

How much does shipping cost?

We are happy to offer FREE shipping on all orders to Canada and the US. For our valued customers residing outside of Canada and the USA, please refer to the "International Shipping" section below for further details.

Does SophieGrace ship within Canada?

Yes! We’re a proudly Canadian company!

Does SophieGrace ship to the US?

Absolutely. Be aware that we don't cover any additional taxes or duties that may occur. As of May 2, 2025 any outgoing shipments to the US will incur new additional duties of up to 145% that you will be responsible for. If your items are returned, the money is not refunded since it is not collected by us but by the US government. If you exchange your item, you will be charge the duty when your new item ships and you will not be credited for the duty that was charged on the initial shipment. 

What are the shipping times to the US?

You will be quoted a timeframe window at checkout based on the shipping service selected, but note that THIS IS AN INTERNATIONAL SHIPMENT and there is a small chance it could be held up in processing with customs at the border. If you need your order within a specific timeframe, please contact us directly at info@sophiegrace.ca.

Does SophieGrace Ship Internationally (outside of North America)?

We offer a flat rate of $20 CAD for standard shipping (up to 60 days). Additionally, we offer a paid option for expedited shipping via DHL, which ensures faster delivery. The quote and estimated delivery time will be available at checkout.   During high-demand periods, delivery timelines may take slightly longer.

Please note that shipping times for all orders are carrier estimates only and can not be guaranteed and the estimated delivery time does not include the 1-3 business days required for order processing.

Any potential import taxes incurred during customs processing are the customer's responsibility. For alternative delivery options, please contact us at info@sophiegrace.ca

How long will it take for my order to arrive?

When checking out, you may choose free shipping or expedited shipping for an additional charge. If you choose free shipping / standard shipping you can expect the following:

Within Canada: 2-4 business days for western Canada and 3-7 business days for eastern Canada

To USA: 5-10 business days

Other International Destinations: Up to 6 weeks

**Please note that shipping times for all orders are carrier estimates only and can not be guaranteed

**The estimated delivery time does not include the 1-3 business days required for order processing.

ORDER PROCESSING

After placing your order online you will receive an order confirmation email.

Once your order has shipped you will receive a second email to confirm shipping as well as a link to track your delivery. We typically ship orders Mondays, Wednesdays and Fridays. 

SALE

During our major sale events (e.g., Summer sale, Seasonal sale, Black Friday sale, Boxing Day sale), purchases are eligible for EXCHANGE or STORE CREDIT only. Items marked down are FINAL SALE and cannot be exchanged or credited. 

Please note: Discounts automatically applied at checkout/discount codes cannot be combined with any other discounts, promotions, sales or offers.

Please note: We do not offer price adjustments for any sales.

If you have any additional questions, please reach out to customer service at info@sophiegrace.ca.

GIFT CARDS

Gift cards cannot be redeemed for cash or refunded. Returned items purchased using a gift card will be refunded as store credit back onto a gift card.

RETURNS

Not for you? We are disappointed too.

WITHIN 30 DAYS

We will gladly accept your return within 30 days of when your order shipped out to you.

Please note that sale items are non-returnable and cannot be exchanged.

IN PERFECT CONDITION

Products must be in new, never worn, unsoiled and undamaged condition. Products that don’t meet these criteria will not be refunded.  Once we have received and reviewed your return to our satisfaction, your refund will be issued.

FIRST EXCHANGE IS FREE

We offer a one time complimentary exchange, and want to make it easy for you to get the right product as quickly as possible. Visit our return portal and you'll receive a pre-paid return label. Exchanges can be made within 30 days of the date that your product is shipped.  As soon as we receive your items in perfect condition, we'll swap it out for the new substitute and get it out to you right away.

EASY RETURNS

Visit our return portal to process your return. You will receive a pre-paid return label. Once your items make their way back to us, you will be issued a refund or store credit as per your request. If you wish to receive store credit for future shopping, you'll receive the full amount paid in a digital gift card. If you wish to receive a refund to your original payment, we will deduct the cost of the return label from your refund. Once we have received and reviewed your return to our satisfaction (new, unused, unsoiled condition), your net refund will be issued.

RETURN PORTAL HERE

US CUSTOMERS ONLY

Please note that regardless of purchase date, product shipped past May 1, 2025 to US customers may incur additional duties. Due to the upcoming increase in tariffs, exchanges for U.S. customers can only be processed until April 28.  After this date, exchanges or returns  will no longer be available. All order will be final sale. 

Please note that all exchange requests will be processed as instant exchanges to ensure the replacement item is dispatched prior to the new tariffs taking effect. 

How do I get my refund?

Pretty straightforward, your net refund (product cost less return shipping cost) will be credited to your original payment method once your return has been physically received and reviewed by our team. We reserve the right to refuse a refund if product has been worn, soiled or damaged.