Frequently Asked Questions


Products

We have two great tools to help you answer your fit questions.

1. On each product page we have the garment measurements listed. Note these are the measurements of the item, and not of your body. Select based on what most closely resembles your measurement combination and fit preferences.

2. Get expert advice by booking a complimentary virtual or in person styling appointments with our stylist Carl by clicking on this link
https://www.sophiegrace.ca/pages/virtual-styling-sessions.

100%! We are a new(ish) company and we have plans to extend our sizing to include Petite, Tall and more Plus Sizing. We will be starting expanded sizing with our bestsellers. We are also in the process of designing products for different body types as well - because different styles often flatter different body types. (For example - we are creating a double breasted blazer that will have more room to accommodate a larger chest).

Our line is produced in both Canada and China. We aim to produce as much as possible locally in Vancouver, and lean on a trusted partner in Hong Kong in cases where quality control is our utmost priority. We are continuously improving in this department and seeking manufacturing partners that best align with our product and ethical values.

We are adding factory partners in Nepal and Portugal this year as well.

Canada
- The Ashley Dress
- The Short Sleeve Ashley Dress
- The Zaha Dress
- The Edith A-Line Dress
- The Katherine Pant
- The Hamilton Pant
- The Dolly Flare Pant
- The Patsy Kick Flare
- The Virg. Super Skinny Pull On Pant 
- The Dot Skirt
- The Emma Vest
- The Violet Blazer
- The Frida Shirt
- The Buffy Shirt
- The Cupro Collection
- The Amelia Collection
- The Georgia Bamboo Collection
- The Graphic Tee Charity Collection

China
- The Audrey Pant
- The Dorothy Pencil Skirt
- The Shonda Blazer
- The Velvet Ashley Dress
- The Merino Cashmere Peggy Sweater
- The Merino Cashmere Fiona Cardigan
- The Peggy Sweater
- The Fiona Cardigan
- The Ruth Long Sleeve Blouse
- The Rosa Short Sleeve Blouse
- The Gloria Dress Tee
- The Michelle Sleeveless Shell

India
- Equal Pay Scarf

SHIPPING

Did you order something on Pre-Order? If you check our website, it will tell you the expected ship date on the product page. If it is not on pre-order, reach out to info@sophiegrace.cafor more info.

We use Canada Post and USPS for shipping, so if are in a condo, office or a neighbourhood with a community mailbox, this is where you will find it, securely waiting for you - not at your doorstep.

RETURNS/EXCHANGES

Please follow link below to process the return/exchange. Once that’s been done, you’ll receive a shipping label to print off and bring with you to the post office. If you can reuse the pack we sent the product in, that’s great! If not, a similar mailer or bubble envelope will do. Once the pack is received and reviewed by our team, your refund, store credit or exchange order will be issued. We reserve the right to refuse a refund if product is not received in perfect condition (worn, soiled, washed, damaged).


RETURN PORTAL

For more info on our return policy click here

While we offer free shipping to get the product in your hands, we do not cover the cost to get the item back to us in the case of a return to original payment. We pass along the rates charged to us by Canada Post for the return label. Once the pack is scanned in at the post office, we’ll send out the replacement or issue your refund or store credit. 

Still have questions? Reach out through online Contact form.

Contact Us