Frequently Asked Questions


Products

We have two great tools to help you answer your fit questions.

1. On each product page we have the garment measurements listed. Note these are the measurements of the item, and not of your body. Select based on what most closely resembles your measurement combination and fit preferences.

2. Get expert advice by booking a complimentary virtual or in person styling appointments with our stylist Carl by clicking on this link
https://www.sophiegrace.ca/pages/virtual-styling-sessions.

100%! We are a new(ish) company and we have plans to extend our sizing to include Petite, Tall and more Plus Sizing. We will be starting expanded sizing with our bestsellers. We are also in the process of designing products for different body types as well - because different styles often flatter different body types. (For example - we are creating a double breasted blazer that will have more room to accommodate a larger chest).

Our line is produced in both Canada and China. We aim to produce as much as possible locally in Vancouver, and lean on a trusted partner in Hong Kong in cases where quality control is our utmost priority. We are continuously improving in this department and seeking manufacturing partners that best align with our product and ethical values.

If the product is currently sold out and has a "Notify Me When Back in Stock" button on the page, that item will be restocked.

We create our products in small batches, and not every product will be restocked. For more information on specific restock times, reach out at info@sophiegrace.ca

If your order arrived defective or damaged in any way, contact info@sophiegrace.ca with photos of the issue and we will process a return or exchange at no cost.

SHIPPING

Did you order something on Pre-Order? If you check our website, it will tell you the expected ship date on the product page. If it is not on pre-order, reach out to info@sophiegrace.ca for more information.

We use Canada Post and USPS for shipping, so if are in a condo, office or a neighbourhood with a community mailbox, this is where you will find it, securely waiting for you - not at your doorstep.

All orders take 1-3 business days to be fulfilled. After the order is shipped by our team, exact shipping times are determined by which shipping option you chose at checkout, and by the shipping couriers themselves.
We recommend reaching out to the shipping courier (Canada Post, FedEx, etc.) directly for more information on shipping times.

RETURNS/EXCHANGES

Please follow link below to our Return Portal to process the return/exchange. Once that’s been done, you’ll receive a shipping label to print off and bring with you to the post office. If you can reuse the pack we sent the product in, that’s great! If not, a similar mailer or bubble envelope will do. Once the pack is received and reviewed by our team, your refund, store credit, or exchange order will be issued. We reserve the right to refuse a refund if product is not received in perfect condition (worn, soiled, washed, damaged).


RETURN PORTAL

For more info on our return policy click here

While we offer free shipping to get the product in your hands, we do not cover the cost to get the item back to us in the case of a return to original payment. We pass along the rates charged to us by Canada Post for the return label. Once the pack is scanned in at the post office, we’ll send out the replacement or issue your refund or store credit. 

Still have questions? Reach out through online Contact form.

Contact Us