Contact Us | SophieGrace

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Email
info@sophiegrace.ca

Customer Service
403-470-1701 
1-800-722-3840

Vancouver Showroom

604-695-0550

Mailing Address
380 West 8th Ave  Vancouver,
BC V5Y 3X2

Frequently Asked Questions

I think I’m between sizes, what would you suggest for me based on my measurements? I think I’m between sizes, what would you suggest for me based on my measurements?

We have two great tools to help you answer your fit questions.

1. On each product page we have both the garment measurements listed. Note these are the measurements of the item, and not of your body. Select based on what most closely resembles your measurement combination and fit preferences.

2. Get expert advice by booking a complimentary virtual or in person styling appointments with our stylist Carl by clicking here.

I placed my order weeks ago, but have not gotten a notification that it has shipped - where is it? I placed my order weeks ago, but have not gotten a notification that it has shipped - where is it?

Did you order something on Pre-Order? If you check our website, it will tell you the expected ship date on the product page. If it is not on pre-order, reach out to info@sophiegrace.ca for more info.

How do I process a return/exchange order? How do I process a return/exchange order?

Please follow link below to process the return/exchange. Once that’s been done, you’ll receive a shipping label to print off and bring with you to the post office. If you can reuse the pack we sent the product in, that’s great! If not, a similar mailer or bubble envelope will do. Once the pack is scanned in at the Post Office, your refund or exchange order will be activated.

RETURN PORTAL

For more info on our return policy click here