The Madame Premier & SophieGrace Limited Edition Fundraising T-Shirts for Fresh Routes, Greater Vancouver Food Bank and Second Harvest were pre-sale t-shirts. This means that exactly the number of shirts that were ordered were sold. 100% of the net proceeds from these shirts will be donated to these organisations on your behalf by Madame Premier and SophieGrace. As this t-shirt was a fundraising item, it is not eligible for returns, exchanges or refunds under any circumstances. We appreciate your understanding of these unique circumstances. The receiving charitable organizations sincerely appreciate your contribution to provide Canadians with critical services during the COVID-19 pandemic.
WHAT’S YOUR RETURN POLICY?
Not for you? We are disappointed too.
We will gladly accept your return within 30 days of date shipped. Heads up: 30 days = from the date your order shipped. Product must be in new, unused condition with all the original SophieGrace tags. Returns that don’t meet the above won’t be refunded.
You can request a return and get a label using our return portal here: sophiegrace.ca/a/returns
We reserve the right to refuse a refund if product is damaged, excessively dirty, or missing tags/stickers.
Looking for an exchange? Please place a new order online and have the old order returned for a refund.
HOW DO I GET MY REFUND?
Pretty straightforward, your refund will be credited to your original payment method.
*Please note it may take up to a week for our warehouse to receive and process your refund. You will receive an email once your refund has been processed. Your refund will show up on your credit card within 3 days.