After placing your order online you will receive an order confirmation email.
Once your order has shipped you will receive a second email to confirm shipping.
HOW MUCH DOES SHIPPING COST?
We are happy to offer FREE shipping on all orders within Canada and FREE shipping over $150 to the United States.
DO YOU SHIP TO THE US?
DO YOU SHIP TO CANADA?
Yes! Please, we’re Canadian at heart, we wouldn’t dream of not shipping to our hometowns!
We use Canada Post and ship from Calgary, Alberta, therefore there are no additional fees for customs or duty.
DO YOU SHIP OUTSIDE OF NORTH AMERICA?
Anything is possible! Email us at firstname.lastname@example.org and we will see what we can do.
SPECIAL ANNOUNCEMENT RE: LIMITED EDITION FUNDRAISING T-SHIRTS
The Madame Premier & SophieGrace Limited Edition Fundraising T-Shirts for Fresh Routes, Greater Vancouver Food Bank and Second Harvest were pre-sale t-shirts. This means that exactly the number of shirts that were ordered were sold. 100% of the net proceeds from these shirts will be donated to these organisations on your behalf by Madame Premier and SophieGrace. As this t-shirt was a fundraising item, it is not eligible for returns, exchanges or refunds under any circumstances. We appreciate your understanding of these unique circumstances. The receiving charitable organizations sincerely appreciate your contribution to provide Canadians with critical services during the COVID-19 pandemic.
WHAT’S YOUR RETURN POLICY?
Not for you? We are disappointed too.
We will gladly accept your return within 30 days of date shipped. Heads up: 30 days = from the date your order shipped. Product must be in new, unused condition with all the original SophieGrace tags. Returns that don’t meet the above won’t be refunded.
We reserve the right to refuse a refund if product is damaged, excessively dirty, or missing tags/stickers.
Looking for an exchange? Please place a new order online and have the old order returned for a refund.
HOW DO I GET MY REFUND?
Pretty straightforward, your refund will be credited to your original payment method.
*Please note it may take up to a week for our warehouse to receive and process your refund. You will receive an email once your refund has been processed. Your refund will show up on your credit card within 3 days.